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Virtual Mental Health Assessment/ Preferred Pharmacy Refund Policy

Patients are paying for the time and expertise of the medical provider and pharmacist, and not a specific outcome.

There are no refunds for our virtual appointments. Once you complete our online  assessment and make the payment for the service, we cannot undo the appointment.

This policy is in place to ensure that our medical providers and preferred pharmacies are able to provide quality care to all patients.

If you are not satisfied with your telemedicine visit, please contact our office to discuss your concerns.

We will do our best to resolve any issues to your satisfaction.

Thank you for your understanding.

Here are some additional details about the policy:

  • The policy applies to all telemedicine services, including consultations, prescriptions from preferred pharmacy, and referrals.
  • There are no exceptions to the policy.
  • Refund requests will not be considered.
  • Patients who are not satisfied with their telemedicine visit should contact the office to discuss their concerns. 
  • The office will do its best to resolve any issues to the patient’s satisfaction.

This policy is in place to ensure that our medical providers and preferred pharmacies are able to provide quality care to all patients. By paying for the time and expertise of the medical provider, patients are helping to ensure that the provider has the resources they need to provide the best possible care.                                      

Consent for Treatment

Patient Consent

  1. I understand that becoming a patient with a contracted provider at www.counselbuddy.com means that I am seeking treatment via telemedicine for my issues with depression and anxiety. 
  2. I understand that I cannot see multiple physicians for this type of treatment at the same time, or receive other prescriptions for anxiety or depression while in treatment with Counsel Buddy providers.
  3. I understand that Counsel Buddy providers do not prescribe prescriptions for Benzodiazepines (Valium, Klonopin, Xanax, etc.)
  4. I understand that seeking treatment with Counsel Buddy providers means I will be referred to attend online counseling services and have access to online counseling services 24 hours a day.
  5. I understand that it is my responsibility to report any additional medical issues that I may have so that I can be properly evaluated prior to the initiation of treatment. 
  6. I understand that each treating provider with Counsel Buddy has access to the PDMP, OARRS & CSAPP systems which can track any other medication I am prescribed and fill at a pharmacy.
  7. I understand that while in treatment I am not allowed to be prescribed any opiates or benzodiazepine prescriptions without the consent of the treating provider.
  8. I understand that if I am suspected or caught or diverting my medication I will be automatically discharged from this telemedicine service.
  9. I understand that once I sign this consent form and pay for this telemedicine service I can not be refunded for the service. 
  10. I understand that Counsel Buddy and its preferred pharmacy are not responsible and will not replace lost or stolen medication.
  11. I also understand that I may be requested to provide documents of my last physical exam from my Primary Care Provider based on the discretion of the Counsel Buddy contracted provider.